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IKEA Turned 8,500 Call Agents into Design Consultants

AI · Applications · 2026-11-04 00:31

PYMNTS报道宜家借助AI将8500名电话客服重新定位为设计顾问，展示零售业用人工智能重塑客服岗位与服务的实践。

Source: www.pymnts.com

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